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Welcome to Underwear Promotional Store (usunderwearstyleguide.com). These Terms and Conditions govern your use of our website and purchases of our intimate apparel products. By accessing our site or making a purchase, you agree to these terms.
1. Website Use and Intellectual Property
1.1 All content on this website, including text, images, logos, and product designs, is the property of Underwear Promotional Store and protected by intellectual property laws.
1.2 You may browse our site for personal shopping purposes only. Any commercial use or reproduction of content requires written permission.
2. Product Information
2.1 We specialize in high-quality intimate apparel including:
- Various bra styles (backless, balcony, bralette, full/half cup, longline, etc.)
- Specialty items (mastectomy/post-op, maternity, sports bras)
- Underwear (Brazilian briefs, knickers, briefs)
- Complementary items (camisoles, tops)
2.2 Product colors may vary slightly due to monitor settings. Please refer to size charts for accurate measurements.
2.3 Certain items have hygiene restrictions and cannot be returned (see Section 6).
3. Ordering and Payment
3.1 Order Processing: All orders are processed within 1-2 business days (excluding weekends/holidays).
3.2 Accepted Payment Methods: Visa, MasterCard, JCB, PayPal
3.3 You represent that all payment information provided is accurate and you are authorized to use the payment method.
3.4 We reserve the right to refuse or cancel orders for any reason, including suspected fraud or inaccurate pricing.
4. Shipping Policy
4.1 Shipping Options:
- Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
- Free Shipping: For orders over $50 via EMS, 15-25 business days after shipment
4.2 We ship worldwide except to certain Asian countries and remote areas.
4.3 Delivery times are estimates and may vary due to customs, weather, or peak seasons.
4.4 You are responsible for providing accurate shipping information. Incorrect addresses may result in additional fees.
5. Returns and Exchanges
5.1 Return Window: 15 days from delivery date
5.2 Return Conditions:
- Items must be unworn, unwashed, with original tags and packaging
- Hygiene liners must be intact for underwear returns
5.3 Non-Returnable Items:
- Mastectomy & Post-Op Bras
- Maternity Wear
- Briefs & Knickers with removed hygiene liners
- Items marked “Final Sale”
5.4 Return Process:
- Email [email protected] within 15 days for RMA authorization
- Ship items with provided instructions
- Refunds issued within 3-5 business days after inspection
5.5 Customers cover return shipping unless the return is due to our error.
6. User Responsibilities
6.1 Provide accurate personal and payment information
6.2 Review product details and size charts before purchasing
6.3 Inspect shipments upon arrival and report damages within 48 hours
6.4 Understand hygiene restrictions on certain intimate apparel
6.4 Comply with all applicable laws regarding online purchases
7. Liability Limitations
7.1 Underwear Promotional Store is not liable for:
- Delays caused by shipping carriers or customs
- Incorrect sizing choices by customers
- Minor color variations from product images
- Damages from improper care of garments
7.2 Our maximum liability is limited to the purchase price of the affected items.
8. Privacy and Data Protection
8.1 We collect only necessary personal data for order processing. See our separate Privacy Policy for details.
8.2 Payment information is processed securely through PCI-compliant systems.
9. Changes to Terms
We may update these Terms periodically. Continued use of the site constitutes acceptance of changes.
10. Contact Information
Underwear Promotional Store
227 Murry Street, Virginia Beach, US 23451
Email: [email protected]
Thank you for choosing Underwear Promotional Store for your intimate apparel needs. We’re committed to providing quality products and excellent service.