Welcome to Underwear Promotional Store’s FAQ section! We’re here to answer all your questions about our premium lingerie collection, shipping policies, returns, and more. Whether you’re shopping for a supportive Full Cup Bra, a comfortable Bralette, or special occasion Strapless Bras, we’ve got you covered.
About Our Products
What types of bras do you offer?
We carry an extensive range of bras to suit every need and preference, including:
- Everyday styles: Balcony Bras, Full Cup Bras, Non Wired Bras
- Specialty bras: Mastectomy & Post-Op Bras, Maternity Wear
- Fashion-forward options: Plunge Bras, Push-Up Bras, Longline Bras
- Comfort-focused pieces: Bralettes, Side Support Bras
How do I choose the right bra size?
Finding your perfect fit is essential for comfort and support. We recommend:
- Measure your band size by wrapping a tape measure snugly around your ribcage
- Measure your bust size at the fullest part
- Use our size chart (available on each product page) to determine your size
- Consider your breast shape when choosing styles (e.g., Moulded Bras for even coverage)
Are your bras suitable for larger cup sizes?
Absolutely! We carry extended sizes in many of our collections, particularly in our Full Cup Bras and Side Support Bras which are designed to provide optimal support for fuller busts. Brands like Curvy Kate and Panache in our collection specialize in D+ cup sizes.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption to protect all transactions, and we never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your Brazilian Briefs or Sports Bras to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide! However, we’re currently unable to deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after dispatch
- Free Standard Shipping: Via EMS for orders over $50, delivers in 15-25 business days after dispatch
How will my lingerie be packaged?
We understand that intimate apparel is personal. Your Lace Bralettes or Padded Bras will arrive in discreet, protective packaging that maintains your privacy while ensuring your items arrive in perfect condition.
Can I track my order?
Yes! Once your order of Briefs & Knickers or Strapless Bras is dispatched, you’ll receive a tracking number via email. You can use this to follow your package’s journey right to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love your lingerie as much as we do! You may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. This applies to all items including Moulded Bras, Camisoles & Tops, and Briefs/Knickers.
How do I initiate a return?
Simply email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
What if my item is defective or incorrect?
We sincerely apologize for any mistakes! If you received a defective Mastectomy & Post-Op Bra or wrong item (like a Half Cup Bra instead of the Plunge Bra you ordered), contact us immediately. We’ll arrange for a free return and expedited replacement at no cost to you.
How long do refunds take to process?
Once we receive your returned Backless Bras or other items, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank.
Customer Service
How can I contact customer service?
Our lingerie experts are available via email at [email protected]. Whether you have questions about sizing for our Push-Up Bras or need help with an order of Non Wired Bras, we typically respond within 24 hours.
Do you offer styling advice?
Absolutely! Our team can help you select the perfect Longline Bras for your body type or suggest matching Brazilian Briefs to complete your set. Just tell us about your needs and preferences when you email us.
Still have questions? We’re here to help you find your perfect fit and style. Contact us at [email protected] or shop with confidence at usunderwearstyleguide.com.
Underwear Promotional Store
227 Murry Street, Virginia Beach, US 23451